Private Security Industry Act

The Private Security Industry Act 2001

The Private Security Industry Act (PSIA) was introduced to regulate the interview of persons and the investigation of incidents by private organisations in the UK.

The requirements of the Act extend to companies such as Safecall who provide confidential reporting services. The activities of Call Handlers are subject to licensing under Schedule 2, Part One, Section 4(1) of the Act.

This section applies to any inquiries or investigations that are carried out for the purpose of:

  • Obtaining information about a particular person or about the activities or whereabouts of a particular person; or
  • Obtaining information about the circumstances in which or means by which property has been lost or damaged.

It is clear that any interview with a caller should fall within these criteria.

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